Delivery & Refund Terms
1. Order Processing:
Orders are typically processed within 2-4 business days of receiving payment. Our team works diligently to prepare and dispatch your order as quickly as possible.
2. Shipping Methods:
We offer various shipping methods, each with its associated costs and estimated delivery times. During the checkout process, you will be presented with the available shipping options based on your location.
3. Shipping Costs:
Shipping costs are calculated based on the selected shipping method, the destination, and the weight of your order. You can view the shipping costs before finalizing your purchase during the checkout process.
4. Delivery Address:
Please ensure that you provide accurate and complete delivery information during the order process. SODA UAE is not responsible for delays or non-delivery due to incorrect or incomplete addresses provided by the customer.
5. Delivery Delays:
While we make every effort to deliver your order within the estimated timeframe, unforeseen circumstances may cause delays. SODA UAE is not liable for delays caused by external factors such as weather conditions, customs processing, or other circumstances beyond our control.
6. Tracking Information:
Once your order is dispatched, you will receive a shipping confirmation email with tracking information. You can use this information to monitor the status and location of your shipment.
7. Delivery Acceptance:
Upon receiving your order, please inspect the package for any damage or discrepancies. If you notice any issues, please contact our customer service team within 1-2 days of receiving your order.
Refunds and Returns
At SODA UAE, we want you to be completely satisfied with your purchase. In the event that you are not satisfied or encounter an issue with your order, please review the following Refunds and Returns terms:
1. Eligibility for Returns:
To be eligible for a return, items must be unused, unopened, and in the original packaging. Returns must be initiated within [X] days of receiving your order.
2. Return Process:
To initiate a return, please contact our customer service team at info@soda-uae.com. Provide your order number and details of the issue. Our team will guide you through the return process.
3. Refund Process:
Once we receive and inspect the returned items, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to the original method of payment.
4. Non-Returnable Items:
Certain items, such as perishable goods, gift cards, and personalized items, are non-returnable.
5. Return Shipping Costs:
Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective item.
6. Refund Timeframe:
Refunds are typically processed within 7-15 business days after receiving the returned items. The time it takes for the refund to reflect in your account may vary depending on your payment method.
Thank you for choosing SODA UAE. If you have any questions or concerns about our Delivery Terms or Refunds and Returns policy, please contact us at info@soda-uae.com. Cheers to a delightful beverage experience!